All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic shipping rates and estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $X flat rate shipping to [list countries].

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75).

Local delivery

If you use a third-party delivery service from a licensed turn retailer, it is the responsibility of that retailer to ensure all compliance. Customers should reach out to the store they have ordered from for information regarding shipping times and delivery estimates.

In-store pickup

Where/if in-store pickup is available at any licensed turn retailer, the customer must contact the store for more details.

International shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that some carriers have limitations around shipping to P.O. boxes.

Refunds, returns, and exchanges

Learn about our refund policy in full here.

If you have any further questions, please don’t hesitate to contact us at [email protected]